Privacy Policy

This Privacy Policy explains how Sitting Room collects, uses, shares and protects personal information when you visit our website, place an order or contact our team.

Who we are

Sitting Room (“Sitting Room,” “we,” “us” or “our”) operates sittingroom.shop and offers furniture and home-living products to customers in the United States.

Information we collect

• Contact information, including name, email address, telephone number, billing address and delivery address.
• Order information, including products, quantities, prices, delivery preferences, returns and service history.
• Account information, including username, platform-managed credentials, saved addresses and preferences.
• Payment-related information processed by the secure payment provider displayed at checkout.
• Device and usage information, including IP address, browser type, device identifiers, pages viewed, referring pages and approximate location.
• Messages, product reviews, survey responses and photographs you voluntarily provide.

How we use information

• Operate, secure and maintain our website.
• Process payments and fulfill orders.
• Arrange parcel and freight delivery.
• Provide order, tracking and appointment updates.
• Manage cancellations, returns, exchanges and refunds.
• Respond to product and customer-service questions.
• Maintain accounts and order history.
• Detect fraud, abuse and security incidents.
• Improve products, website performance and customer experience.
• Meet accounting, tax and legal obligations.
• Send marketing communications when permitted.

WordPress and WooCommerce

Our store uses WordPress and WooCommerce. Information submitted through checkout, customer accounts and store forms may be stored in our website database and hosting environment to manage orders, shipping, taxes, customer service and account history.

Authorized administrators and service providers may access information only as reasonably necessary for their responsibilities.

Cookies and similar technologies

We use essential cookies and similar technologies for shopping carts, checkout, account sessions, security, fraud prevention and website preferences.

We may also use analytics, advertising or personalization technologies where permitted and, when required, after consent. You can manage cookies through the website’s consent controls and your browser settings.

Payments

Payments are handled by the secure third-party payment provider presented during checkout. That provider processes payment information under its own privacy notice and security practices.

Sitting Room does not intentionally store complete payment-card numbers in its own website database.

Shipping and delivery providers

We share information reasonably necessary to fulfill an order with suppliers, warehouses, parcel carriers, freight carriers and delivery-appointment providers.

Large-item delivery may require sharing your name, address, telephone number, delivery notes and ordered-product details.

Other service providers

We may use service providers for hosting, security, email, fraud prevention, customer support, analytics, advertising, product reviews, tax calculation, backups and website maintenance.

Providers may use information only for contracted services or as otherwise described in their own privacy notices.

Advertising and analytics

If enabled, analytics and advertising partners may receive cookie identifiers, device data, browsing events and purchase-related events to measure website performance or personalize advertising.

Where required, these technologies are controlled through a consent mechanism. You may also use browser or platform privacy controls.

Legal disclosures and business transfers

We may disclose information when reasonably necessary to comply with law or legal process, prevent fraud, protect rights and safety, enforce our terms, or complete a financing, merger, acquisition, reorganization or sale of business assets.

Marketing communications

If you subscribe, we may send furniture updates, room inspiration and promotional offers. You may unsubscribe using the link included in each marketing email or by contacting us.

Transactional messages concerning orders, delivery, security or customer service are not marketing communications.

Data security

We use reasonable administrative, technical and organizational safeguards appropriate to the information we process. However, no website, transmission or storage system can be guaranteed completely secure.

Data retention

Order, payment-status, shipping and tax records are generally retained for up to seven years after the transaction when reasonably needed for accounting, tax, fraud prevention and legal purposes.

Customer-service and return records are generally retained for up to three years after resolution. Account information is retained while the account remains active and for a reasonable period afterward.

Marketing contact information is retained until you unsubscribe or the information is no longer needed. We may retain information longer when required by law or an active dispute.

Your privacy choices and rights

Depending on your location and applicable law, you may request access to, correction of, deletion of or a copy of personal information.

You may also request information about certain disclosures or opt out of certain targeted advertising, sale or sharing practices where those legal definitions apply.

We may verify your identity and retain information where legally permitted or required. Submit requests to support@sittingroom.shop.

Children’s privacy

Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information, contact us so we can review and delete it where appropriate.

External links

Our website may link to third-party websites. Their practices are governed by their own privacy policies, and Sitting Room is not responsible for websites outside our control.

Policy updates

We may update this policy to reflect operational, legal or technical changes. The effective date at the top identifies the latest revision. Material changes will be communicated when required.