Shipping Policy

This Shipping Policy explains how Sitting Room processes and delivers furniture and home-living products purchased through sittingroom.shop.

Where we ship

Sitting Room ships eligible orders to deliverable street addresses within the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses or international destinations. Product and freight availability may vary by ZIP code.

Order processing

Orders are normally reviewed and prepared within 1–3 business days after payment authorization. Business days exclude Saturdays, Sundays and U.S. federal holidays.

Oversized furniture, supplier-direct shipments, backordered items and orders requiring payment or address verification may require additional time. A product-specific estimate displayed on a product page takes priority when it differs from this general policy.

Delivery estimates

• Parcel shipments: generally 3–7 business days after shipment.
• Oversized or freight shipments: generally 7–15 business days after shipment.
• Backordered or special-order products: the estimate provided on the product page or in the order update applies.

Delivery dates are estimates and not guarantees. Transit times may change because of carrier capacity, severe weather, road restrictions, regional disruptions, inventory availability or remote delivery locations.

Shipping delays

If we cannot ship within the timeframe stated when you ordered, we will provide an updated estimate and, when required, give you the choice to accept the delay or cancel the unshipped merchandise for a refund.

We are not responsible for carrier transit delays outside our reasonable control after timely shipment, but we will provide available assistance and tracking information.

Freight and large-item delivery

Sofas, recliners, chairs, tables and other oversized products may ship through a freight carrier. A valid telephone number is required so the carrier can arrange a delivery appointment. Please respond promptly to carrier communications to avoid storage or redelivery charges.

Unless expressly included in the purchased delivery service, standard delivery does not include assembly, packaging removal, stair carries, wall mounting, furniture disposal or moving existing furniture.

Preparing for delivery

Before ordering, measure the product, packaged dimensions, doorways, hallways, stairways, elevators and final placement area. Customers are responsible for ensuring a safe, accessible delivery path and obtaining any building or property-management permissions needed for delivery.

Shipping costs

Shipping charges are calculated from product size, weight, destination and selected service. The applicable charge will be shown at checkout before payment.

Free-shipping promotions apply only to the products, destinations and promotional periods stated in the offer.

Tracking

When tracking is available, it will be emailed to the address used at checkout. Tracking may take up to 48 hours after the shipping notice to display movement. Freight shipments may use a carrier reference or scheduled appointment instead of standard parcel tracking.

Delivery inspection

Inspect the product and cartons at delivery whenever possible. Note visible damage on the carrier’s delivery record before signing. Keep the product, packaging, labels and packing materials while a claim is reviewed.

Report visible or concealed damage within 48 hours of delivery by emailing support@sittingroom.shop. Include the order number and clear photographs of the complete product, damage, packaging and shipping label.

Incorrect or incomplete addresses

Customers must provide a complete street address, apartment or unit number and working contact information. Contact us immediately if a correction is needed.

Once processing or shipment begins, changes may not be possible. Carrier correction, storage, redelivery or return-to-sender costs caused by inaccurate information may be charged to the customer.

Lost packages

If tracking shows no movement beyond the carrier’s expected timeframe, contact us so we can request an investigation.

If tracking shows delivered but the order cannot be located, first check the delivery area, household members, neighbors, building management and any carrier delivery photograph or notice. A carrier investigation may be required before a replacement or refund is considered.

International shipping

Sitting Room does not currently offer international shipping.