Refund & Returns Policy

We want you to choose your furniture confidently. This policy explains how eligible returns, refunds, damage claims and cancellations are handled.

Return eligibility

To qualify, the product must be unused, unaltered and in resalable condition with its original packaging, hardware, instructions, accessories and proof of purchase.

The product must remain unassembled unless reasonable assembly was necessary to discover a verified defect. Furniture must be packaged securely for return transportation.

Normal variations in wood grain, fabric texture, stitching, pattern, finish, dimensions within ordinary manufacturing tolerances or color appearance on different screens are not defects.

Non-returnable products

• Final-sale or clearance products marked non-returnable.
• Personalized, customized or made-to-order products.
• Gift cards.
• Products altered, misused or damaged after delivery.
• Products missing packaging, hardware, accessories or components.
• Assembled furniture showing wear or use.
• Hygiene-sensitive textile items that have been opened, when identified on the product page.

These exclusions do not limit rights that cannot legally be excluded.

How to request a return

1. Email support@sittingroom.shop within 30 calendar days after delivery.
2. Provide your full name, order number, product name and reason for return.
3. Include photographs if the product is damaged, defective or incorrect.
4. Wait for written return authorization and instructions.
5. Ship the authorized return or make it available for arranged pickup within 10 calendar days after receiving authorization.

Do not send merchandise to a manufacturer, supplier, warehouse or the address on the shipping carton unless Sitting Room specifically directs you to that location.

Return shipping and large furniture

For preference-based returns, the customer is responsible for the actual return shipping or freight-pickup cost.

Sitting Room does not charge a separate restocking fee for an eligible, unused product returned complete and in its original condition. Deductions may apply for missing components, damaged packaging beyond reasonable opening, customer-caused damage or loss in value caused by handling beyond ordinary inspection.

Original delivery charges and optional services—including room placement, assembly, packaging removal and scheduled premium delivery—are non-refundable unless the return results from our error or a verified defect.

Refund processing

We will inspect the returned product and email the result. Approved refunds are issued to the original payment method within 5–10 business days after inspection. Your bank or card issuer may require additional time to post the credit.

Damaged, defective or incorrect products

Inspect the shipment promptly and report visible or concealed damage within 48 hours of delivery.

Email your order number and clear photographs of the complete product, affected area, packaging, shipping label and product label to support@sittingroom.shop. Keep all packaging while the claim is reviewed.

Depending on the circumstances, we may provide replacement components, repair assistance, a replacement product, pickup or a refund. Sitting Room will cover reasonable approved return costs when the product is verified as damaged, defective or incorrect.

Exchanges

We do not process direct exchanges. Return an eligible product under this policy and place a separate order for the preferred item. Product availability, price and promotional offers cannot be guaranteed while a return is processed.

Order cancellations

Cancellation requests may be submitted by phone or email before an order enters warehouse processing. We will make a reasonable effort to stop the order, but cancellation is not guaranteed after supplier confirmation, customization, warehouse handling or shipment begins.

A shipped order must follow the standard return process.

Refused or undeliverable deliveries

Orders refused for reasons other than documented shipping damage—or returned because the customer could not accept a scheduled delivery—will be treated as preference-based returns.

Actual outbound, return, storage and redelivery costs may be deducted from the refund where permitted.

Chargebacks

Please contact us first so we can investigate and resolve an order concern. This request does not restrict any lawful rights you may have through your payment provider.